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One Night @ The Call Center
Publisher
:
Rupa & Co.
ISBN 10
:
8129108186
ISBN 13
:
9788129108180
No. Of Pages
:
291
Type
:
PAPERBACK
Description :

Press 1 for technical support.
Press 2 for broken hearts.
Press 3 if your life has totally crashed. . . .

Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line.

Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat.

They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything.

Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.

Editorial Review :

From Publishers Weekly

This bestselling Indian import feels more like a half-baked business-inspirational tract than a novel, as if a washed-up motivational speaker wrote a spec script for The Office and set it in an Indian call center. The prologue sets up the novel as a story told to the author by a fellow passenger on an overnight train to Delhi. Perennially put-upon narrator Shyam Mehra is denied a promotion and learns his ex-girlfriend and current officemate Priyanka has agreed to an arranged marriage with a man in Seattle. Another friend and colleague, Vroom, hates the job and their boss, but likes the money. Co-worker Rhadhika's marriage crumbles after she learns of her husband's affair. And Esha feels guilty about what she's done in pursuit of her dream of being a model. Meanwhile, they learn that the company they work for has decided to lay off workers and that their boss is taking credit for work they've done. And then, the hook: God calls, offering the crew a four-point plan for success. Lackluster writing and a preachy tone cripple what could have been an interesting premise. (May)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
 

From Booklist

Business has been lagging lately at Connections, the Delhi call center for a large U.S. computer and appliance company. Twenty-six-year-old agent Shyam, known to his American callers as "Sam," is less concerned about his career than his breakup with coworker Priyanka. (She recently consented to an arranged marriage with a wealthy Indian expat.) Sam's other twentysomething colleagues have troubles of their own: aspiring model Esha takes desperate measures to secure gigs; Radhika suffers humiliation at the hands of an unfaithful spouse; and Varun, aka Vroom, drives at dangerous speeds to cope with personal and professional distress. The bane of the staff's existence is their jargon-spewing boss, Bakshi, who blithely assumes credit for his employees' work. One particularly tense evening (which happens to be Thanksgiving Day in the U.S.), the Connections staff take a break from the office--and receive a life-altering call. Bhagat, an investment banker based in Hong Kong, renders engaging characters and a provocative premise. Allison Block
Copyright © American Library Association. All rights reserved

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About the Author :

Chetan Bhagat (born 22 April 1974), is an Indian author, columnist, and speaker. Bhagat is the author of five bestselling novels, Five Point Someone (2004), One Night @ the Call Center (2005), The 3 Mistakes of My Life (2008), 2 States (2009) & Revolution 2020: Love, Corruption, Ambition (2011). All five books have remained bestsellers since their release and two have inspired Bollywood films (including the hit film 3 Idiots). In 2008, The New York Times called Bhagat "the biggest selling English language novelist in India's history". Bhagat, an alumnus of Indian Institute of Technology (IIT) Delhi and IIM Ahmedabad, is seen more as a youth icon than as an author. Time magazine named him as one of the 100 Most Influential People in the World. Bhagat writes op-ed columns for English and Hindi newspapers, including The Guardian, The Times of India and Dainik Bhaskar, focusing on youth,…

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